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BGB 310. 2 Sections 308 and 309 do not apply to contracts of electricity , gas , district heating or water suppliers for the supply of electricity , gas , district heating or water from the supply grid to special customers to the extent that the conditions of supply do not derogate , to the disadvantage of the customer , from orders on general conditions for the supply of standard-rate customers with electricity , gas , district heating and water . Sentence 1 applies with the necessary modifications to contracts for the disposal of sewage .
BGB 312d. 4 Unless otherwise specified , the right of revocation does not exist for distance contracts for the supply of goods produced according to customer specifications or clearly tailored to personal needs or which , by reason of their quality , are not suitable for return or may spoil quickly or whose expiration date would be exceeded , for the delivery of audio or video recordings or of software where the seal on the data carriers has been broken by the consumer , for the delivery of newspapers , periodicals and magazines , unless the consumer has given his contractual acceptance by telephone , for the rendering of betting and lottery services , unless the consumer has given his contractual acceptance by telephone , which are entered into in the form of auctions ( section 156 ) , the subject matter of which is the supply of goods or the rendering of financial services whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the revocation period , including in particular services in connection with shares , dividend coupons which are issued by an investment management company or a foreign investment company , and other tradeable securities , foreign currency , derivatives or money market instruments , or , for the rendering of telecommunications-aided services rendered directly by telephone or fax at one time at the request of the consumer insofar as these are not financial services .
BGB 312e. 1 If an entrepreneur uses a teleservice or media service in order to enter into a contract for the supply of goods or the rendering of services ( e-commerce contract ) , he must provide the customer with reasonable , effective and accessible technical means with the aid of which the customer may identify and correct input errors prior to making his order , notify the customer clearly and comprehensibly of information specified in the statutory order under Article 241 of the Introductory Act to the Civil Code [ Einführungsgesetz zum Bürgerlichen Gesetzbuch ] in good time prior to sending his order , confirm receipt of the order without undue delay by electronic means for the customer , and make it possible for the customer to retrieve the contract terms including the standard business terms when the contract is entered into and save them in a form that allows for their reproduction . The order and the acknowledgement of receipt in the meaning of sentence 1 no . 3 are deemed to have been received if the parties for whom they are intended are able to retrieve them in normal circumstances .
BGB 312e. 3 More extensive duties to provide information under other provisions are unaffected . If the customer has a right of revocation under section 355 , the revocation period does not begin , notwithstanding section 355 ( 2 ) sentence 1 , until the duties laid down in subsection ( 1 ) sentence 1 have been performed .